Refund Policy

FullGrab Pro is sold by 212 Group LLC with a 30-day money-back guarantee. If FullGrab is not right for you, request a full refund within 30 days of your order date and we will refund that payment in full.

Our order process is conducted by our online reseller Paddle.com, which is the Merchant of Record for all orders and processes refunds on our behalf. There are two ways to ask:

• Visit paddle.net, enter the email address you used at checkout, and request a refund for the order.
• Or email us at jeffrey_dotzler@hotmail.com with the email address used at checkout, and we will arrange the refund with Paddle for you.

Refunds are returned to the original payment method. Once approved, the money usually reaches you within a few business days, depending on your bank or card issuer.

You can cancel a FullGrab Pro subscription at any time from the billing portal linked on your account page, or through paddle.net. Cancelling stops all future renewals. Your Pro features stay active until the end of the period you have already paid for, so there is no need to cancel at the last minute.

Cancelling on its own does not create a refund — if you also want your most recent payment back and you are inside the 30-day window, request a refund as described above.

We know an automatic renewal can catch you off guard. If a renewal charge surprised you and you have not made significant use of FullGrab during that new period, contact us and we will refund it.

If something is not working — a failed export, a broken recording, a feature that does not behave as described — contact us before or after requesting a refund. Most issues are fixable quickly, and your statutory rights are unaffected either way.

Pro access granted by an access code or promotional grant involves no payment, so there is nothing to refund. Paid subscriptions are covered by this policy in the usual way.

212 Group LLC — jeffrey_dotzler@hotmail.com. Billing and refund enquiries can also go directly to Paddle at paddle.net.